How Emotional Intelligence Turned My Failing Team Into Million-Dollar Performers
Back in 2020, I was leading most dysfunctional sales team in the communications business. Monthly targets? Never achieved. Team morale? Rock bottom.
Then I discovered something that completely transformed our results. Not advanced tools. Not extra certifications. EQ development.
Might sound too simple? Keep reading.
The Disaster We Were Facing
Consider this scenario: 8 business developers with impressive qualifications. Academic achievements. Relevant background. All the elements that would typically create strong performance.
Instead, we had:
– Monthly poor performance of substantial margins
– Customer dissatisfaction increasing consistently
– Team members avoiding each other
– Sick leave at record levels
What really frustrated me? The bosses kept providing more technical training at the problem. Process improvement. Product knowledge. Zero impact.
At that point I understood a crucial truth: we didn’t have knowledge gaps. We had emotional intelligence challenges.
The Results Speak For Themselves
Following six months of introducing people skills training:
Revenue Improvement: Substantial improvement in regular performance
Client Satisfaction: Customer complaints decreased by 68%. Good reviews increased dramatically.
Team Dynamics: Time off reduced by 43%. Collective working improved significantly.
Individual Performance: Most of 8 team members exceeded their annual goals for the ever in company history.
But, the most significant change was attitudinal. Team members commenced assisting their colleagues. Sharing prospects. Working together on difficult opportunities.
The Bottom Line
People skills transformed more than our collective achievement. It improved individual careers.
Several team members have now been promoted to senior management positions. Some have begun their own thriving consulting businesses. Every one credits their success significantly to emotional intelligence enhancement.
What I learned? Professional knowledge get you started. People skills controls how high you advance.
This represents distinction between typical achievement and outstanding performance.
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