How Emotional Intelligence Turned My Failing Team Into Million-Dollar Performers
Not that long ago, I was leading most dysfunctional division in the telco. Monthly targets? Never achieved. Team morale? Completely terrible.
Then I discovered something that revolutionised our results. It wasn’t new technology. Not more qualifications. EQ development.
Could seem overly basic? Keep reading.
The Disaster We Were Facing
Imagine: eight highly qualified sales professionals with excellent qualifications. Professional certifications. Solid track records. Everything that ought to guarantee excellent results.
Instead, we had:
– Consistent missed targets of significant amounts
– Relationship problems rising every month
– Staff barely speaking
– Sick leave at record levels
The worst part? Management kept providing extra resources at the problem. Sales methodology. Professional development. No improvement.
At that point I understood the real problem: we didn’t have a skills problem. We had emotional intelligence challenges.
The Results Speak For Themselves
Following half a year of implementing EQ improvement:
Revenue Improvement: 47% increase in ongoing sales
Client Satisfaction: Relationship problems dropped by over two-thirds. Positive feedback grew markedly.
Team Dynamics: Time off dropped by substantial amounts. Team collaboration got better substantially.
Individual Performance: Most of the team people exceeded their yearly goals for the first time in company history.
However, greatest improvement was cultural. Team members commenced supporting one another. Providing leads. Cooperating on difficult opportunities.
The Bottom Line
Emotional intelligence revolutionised not just our collective achievement. It improved individual careers.
Multiple team members have since been advanced to higher leadership roles. Some have started their own profitable advisory practices. Every one attributes their advancement substantially to EQ enhancement.
The lesson? Technical skills provide foundation. People skills determines how far you go.
This represents separation between typical achievement and million-dollar success.
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