Recover Your SafePal Wallet A Step-by-Step Guide with the Browser Extension

If you need to access your funds but your SafePal hardware wallet is unavailable, you can directly restore your wallet using the SafePal browser extension. This process relies on your secret recovery phrase, the 12 or 24-word mnemonic you recorded during the initial setup. Ensure you are on the official SafePal website to download the extension and are in a private, secure environment before proceeding.

Install the SafePal extension and launch it. Select the “Import Wallet” option, then choose “Mnemonic Phrase.” Carefully enter your words in the exact order, with a single space between each one. Double-check for typos–this step is critical for successful recovery. You will also set a new, strong password for the extension; this encrypts your wallet locally on this device.

After entering the phrase, the extension will rebuild your wallet. You should see your familiar wallet address and asset balance appear. To confirm full functionality, try viewing your transaction history or checking token balances across different networks like BNB Smart Chain or Ethereum. This recovery method gives you immediate access to manage assets, swap tokens, and interact with dApps directly from your browser.

Remember, this restored software wallet is as secure as the device it’s on. For optimal security, transfer your recovered wallet back to a new SafePal hardware device when possible. The extension allows you to easily connect and sync with a hardware wallet, moving your keys back into cold storage while keeping the convenience of the browser interface for daily operations.

Preparing Your 12-Word Recovery Phrase

Write each word clearly on your official recovery sheet, double-checking the spelling against the list provided by your wallet.

Verify the sequence twice; the order of these words is absolute and cannot be altered.

Keep this paper completely separate from any digital device. Never store a photo, screenshot, or typed document of your phrase on a phone or computer.

Consider using a metal backup tool designed for seed phrases to protect your words from fire or water damage.

Store your physical backup in a secure, private location known only to you, like a locked safe or a personal safety deposit box.

Having your phrase physically prepared and secure is the final step before you begin the browser extension recovery process.

Installing the Official SafePal Browser Add-on

Download the SafePal extension only from the official Chrome Web Store or the Firefox Add-ons website. Avoid third-party links to eliminate security risks.

Click the “Add to Chrome” or “Add to Firefox” button on the store page. Your browser will ask for confirmation; approve the installation to proceed. The extension icon should appear in your browser’s toolbar once the process finishes.

Pin the SafePal icon to your toolbar for easy access. Click the puzzle piece icon in Chrome or the menu in Firefox, find SafePal, and select the pin option. This ensures you can always find it with a single click.

Open the extension by clicking its icon. You will see options to create a new wallet or connect an existing one. Since you are recovering, select “Import Wallet” to move forward with your secret recovery phrase.

Starting the Restoration Process in the Extension

Open your browser and launch the SafePal extension. On the main interface, click the “Import Wallet” button. You will see three recovery options: using a Secret Recovery Phrase, a private key, or a SafePal S1 hardware wallet. For a standard software wallet, select “Mnemonic Phrase”.

Carefully type your 12 or 24-word recovery phrase into the provided field. Enter each word exactly as you recorded it, with a single space between them. Double-check for spelling errors before proceeding. The extension will then ask you to set a new, strong password for this restored wallet. This password encrypts your extension’s local data and is required for future transactions.

After confirming the password, you must select the blockchain networks you want to restore. SafePal will display a list, like BNB Smart Chain, Ethereum, and Polygon. It is practical to enable only the networks you plan to use, as adding many can clutter your interface. You can always add more networks later from the extension’s settings menu.

Complete the process by clicking the confirmation button. The extension will synchronize your wallet data. Within moments, your asset balances and transaction history should appear, giving you full access and control. Your restoration is now complete.

Entering Your Secret Phrase in the Correct Order

Write each word of your 12, 18, or 24-word recovery phrase on a separate piece of paper before typing anything. This physical step prevents misreading the screen and keeps your focus on accuracy.

Type the words exactly as provided, without changing their spelling. The system requires “wallet,” not “wallets,” and “their” instead of “there.” Double-check each word as you enter it.

Follow the numerical order shown in the browser extension’s interface. It will typically display fields labeled 1, 2, 3, and so on. Enter your first word in field 1, your second word in field 2, and continue sequentially without skipping.

Ignore any pre-filled fields you might encounter. If you see a field already containing a word, clear it completely and enter the correct word from your list. Rely only on your written record.

After entering all words, pause. Review the entire phrase one more time, comparing it directly with your paper list. Confirm every word matches and is in the right position before you click the ‘Confirm’ or ‘Recover’ button.

Setting a New Wallet Password for Security

Create a password used only for your SafePal wallet. Reusing passwords from emails or social media increases your risk if another service has a data breach.

A strong password combines three elements:

At least 12 characters.
A mix of uppercase and lowercase letters.
Numbers and symbols like !, @, or #.

Consider using a memorable passphrase. String together four or more random words, and add numbers and symbols. “GuitarRainbowBrickTelephone73!” is long and complex, yet easier for you to recall than a short, jumbled sequence.

After entering your new password in the browser extension, you will need to confirm it. Type it carefully a second time to ensure there are no mistakes.

Store this password in a dedicated password manager. Writing it down on paper and keeping that paper in a secure, private location is also a reliable method. Avoid saving it in a plain text file on your computer or in your email drafts.

Once set, your password encrypts the wallet data stored locally in the extension. This means anyone accessing your browser cannot see your assets without this key. Change this password periodically, such as every six months, especially if you suspect any device compromise.

Confirming Your Recovered Wallet Assets

Open your SafePal browser extension and check your primary wallet’s balance on the main dashboard. This gives you a quick overview of your total holdings.

Switch to the ‘Assets’ tab for a detailed list. You should see every cryptocurrency token you own, including smaller holdings that might not appear on the main dashboard view. Verify that each expected token and its correct amount are present.

For an external confirmation, click the ‘Receive’ button next to any asset, like Ethereum (ETH). Copy your wallet address and paste it into a block explorer like Etherscan.io. This independent site shows the transaction history and balance directly on the blockchain, confirming your extension displays accurate data.

Repeat this block explorer check for assets on different networks, such as BNB Smart Chain using BscScan or Polygon using Polygonscan. Matching balances across all platforms confirms your recovery was fully successful.

If you find missing tokens, ensure you are viewing the correct network tab within the extension. Some assets, like USDT, exist on multiple chains; you might need to manually add a custom token using its official contract address to make it visible.

Finally, send a tiny test transaction. Transfer a minimal amount of a low-fee cryptocurrency (like BNB or MATIC) from your recovered wallet to another address you control. Successfully sending and then seeing the updated balance confirms your wallet has full sending capability.

Q&A:

I lost my phone with my Safepal wallet. Can I use the browser extension to get my crypto back?

Yes, you can recover your wallet using the Safepal browser extension. The process requires your original 12 or 24-word secret recovery phrase (mnemonic). Install the extension, click “Import Wallet,” and carefully enter your phrase. This will rebuild your wallet’s access in the browser, showing all your assets and transaction history linked to that seed phrase. Your funds are not stored on the phone or browser; they are on the blockchain. The recovery phrase is the only key to access them from any compatible wallet software.

After recovering via the extension, is my hardware wallet connection still safe?

Recovering using a seed phrase in a browser extension changes your security model. If your original wallet was a Safepal hardware wallet, entering its seed phrase into any software, including the official extension, converts that wallet into a “software wallet” for future access from that browser. The hardware device’s isolation is bypassed. For continued hardware-level security, you should create a new, separate wallet with a new seed phrase on your hardware device and transfer funds. Never enter a hardware wallet’s seed phrase on a computer if you want to keep its highest security.

I got an error saying “Invalid mnemonic” during recovery. What did I do wrong?

This error typically means the words you entered don’t match the standardized list used by wallets. Check for these common issues: ensure you have the correct number of words (12 or 24); verify each word is spelled correctly; confirm the words are in the exact original order; remove any extra spaces or punctuation. The phrase is case-sensitive and must be all lowercase. If you wrote your phrase down, check for similar-looking words (like “form” vs “from”). Using an incorrect phrase will create a different, empty wallet.

My recovered wallet in the extension shows a zero balance. Are my funds gone?

Not necessarily. A zero balance usually indicates a configuration mismatch. First, check the network you’re viewing in the extension. Your assets might be on a different blockchain. Click the network selector to switch between BNB Smart Chain, Ethereum, Polygon, etc. Second, confirm you imported the correct wallet. If you had multiple wallets, you might have used a different seed phrase. Third, use the wallet’s built-in “Add Token” feature to search for and add the specific token contract addresses you hold. If the transaction history also appears empty on the correct network, then the issue is likely with the recovery phrase itself.

I lost my phone with the Safepal app. Can I get my crypto back using only the browser extension and my secret recovery phrase?

Yes, you can fully recover your wallet. The browser extension functions as a standalone wallet, not just a bridge to your phone. On the extension’s login screen, select “Import Wallet” and choose “Recover with Secret Recovery Phrase.” Carefully enter your 12 or 24-word mnemonic phrase in the exact order. After setting a new secure password for the extension, your complete wallet balance and transaction history will be restored. This works because your assets are on the blockchain, not on the lost device; the phrase is the key to access them from any compatible wallet software.