SafePal Extension – Wallet Recovery Guide & Support

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Restore Access to Your Safepal Wallet with the Browser Extension Recovery Method

If you need to restore access to your SafePal wallet, the browser extension provides a direct path using your secret recovery phrase. This process creates a new gateway to your existing funds and transaction history without requiring the original hardware device. Ensure you have your 12 or 24-word mnemonic phrase ready and stored securely offline before you proceed.

Install the SafePal browser extension from the official Chrome Web Store or SafePal website to begin. Open the extension and click ‘Import Wallet’. You will then select ‘Mnemonic Phrase’ as your recovery method. Carefully enter all your words in the exact order, with a single space between each one. Double-check for typos, as even a small error will prevent successful recovery.

The system will then prompt you to set a new, strong password for your extension wallet. This password encrypts your wallet’s data locally on this browser; it is not a replacement for your recovery phrase. After confirming the password, your wallet interface will load, displaying your familiar asset balances. Your recovery is complete once you see your correct addresses and portfolio.

Take a moment to verify your receiving address matches the one from your previous wallet setup. For added security, consider sending a small test transaction after recovery. This confirms not only access but also that the wallet is fully operational for both receiving and sending assets. Your funds are now accessible through this browser, managed by the same powerful recovery phrase you’ve always held.

Preparing Your 12-Word Secret Phrase

Find your original paper recovery sheet or the exact location where you first wrote down the 12 words.

Before you type a single word into any software, complete these checks with your physical backup:

  • Verify each word is legible and the spelling is correct.
  • Confirm the word order matches your original backup exactly; sequence is critical.
  • Ensure no words are missing. Count them twice to confirm you have 12.

If you notice a smudged word or a potential spelling error, use the official BIP39 word list to confirm it’s a valid recovery word. Guessing is not a safe strategy.

Prepare your workspace by closing all other browser tabs and applications. This minimizes the chance of accidental exposure to screen recording software or prying eyes.

Have your phrase ready, then proceed directly to the official SafePal browser extension download page. Do not search for the recovery tool; type the official URL directly or use a bookmarked link to avoid phishing sites.

Installing the Official SafePal Browser Add-on

Download the extension only from the official Chrome Web Store or the Firefox Add-ons website. Search for “SafePal Wallet Extension” and verify the developer is listed as “SafePal”.

Click “Add to Chrome” or “Add to Firefox” on the store page. Your browser will show a confirmation prompt; select “Add extension” to proceed with the installation. The process completes in a few seconds, and the SafePal icon will appear in your browser’s toolbar.

Pin the extension for easy access. Click the puzzle piece icon in your toolbar, find the SafePal Wallet, and click the pin symbol. This keeps the SafePal icon visible whenever you need it.

Before using it to recover a wallet, ensure no other wallet extensions are active in the same browser. Conflicting software can sometimes interrupt the recovery process. A fresh browser profile can provide the cleanest environment.

With the add-on installed and pinned, you’re ready to launch it and begin your recovery using your secret mnemonic phrase.

Starting the Restoration Process in the Extension

Open your browser and click the SafePal extension icon. If you haven’t added it, install it from the official Chrome Web Store first.

On the extension’s welcome screen, locate and select the “Import Wallet” option. This is your entry point for recovery, not the “Create Wallet” button.

You will see three methods for importing your wallet. Choose the one matching your recovery materials:

  • Mnemonic Phrase: Your 12, 18, or 24-word secret phrase.
  • Private Key: A long string of letters and numbers.
  • Keystore File: An encrypted JSON file, usually created by SafePal or similar software.

Type your mnemonic phrase into the field, entering each word in the correct order. Separate words with a single space. Double-check for typos–this is the most common source of errors.

Next, set a new, strong password for the extension wallet. This password encrypts your wallet data locally on this browser. Confirm the password in the second field.

After agreeing to the terms, click “Import.” The extension will process your data. If all details are correct, your wallet dashboard will load, showing your assets and transaction history.

Verify the restoration was successful. Check if the public receiving address shown matches the one from your original wallet. Sending a small test transaction confirms full functionality.

Entering Your Recovery Phrase in Proper Sequence

Prepare your 12, 18, or 24-word recovery phrase on paper before you start. Have the list physically in front of you; switching between digital screens increases the risk of error.

Type each word exactly as written, in the original order, starting with word number one. The extension input field will often mask the words as you type for security. Double-check each word before moving to the next field. Autocomplete suggestions may appear, but always select the exact word from your written list.

If you encounter an issue, the problem is typically one of these common mistakes. Refer to this table for specific checks:

Problem Immediate Action
The word is not accepted or appears invalid. Verify the spelling. A single wrong letter (e.g., “angle” vs. “angel”) will cause an error. Confirm the word exists in the official BIP39 word list.
The extension reports an invalid phrase after full entry. Review the sequence order. Mixing words 7 and 8, for example, will fail. Slowly re-enter the entire phrase from the beginning.
You have a passphrase attached to your wallet. Enter the standard recovery phrase first. The extension will then prompt you for your optional extra passphrase on a separate screen.

After typing the final word, pause. Review the entire sequence one more time against your paper backup. Only then click ‘Confirm’ or ‘Restore’. The process is final; an incorrect phrase will generate a different, empty wallet.

Successful entry leads directly to the wallet interface. You should see your correct asset balances and transaction history. This confirms the restoration is complete and accurate.

Setting a New Wallet Password for Protection

Create a password used only for your SafePal wallet. Reusing passwords from emails or social media increases your risk if another service gets breached.

Combine at least 12 characters, mixing uppercase and lowercase letters, numbers, and symbols like ! or @. Avoid predictable sequences such as “12345” or common words like “password.” A strong passphrase, like several random words strung together, also works well.

Your browser extension will ask you to confirm the new password by typing it a second time. This step catches typing mistakes and ensures you know the exact characters you entered.

After setting it, store this password in a dedicated manager like Bitwarden or 1Password. Do not save it in your browser’s built-in password saver or a plain text file on your computer.

Treat this password as the final lock on your assets. Even with your recovery phrase, this password is required to access funds through the extension, adding a necessary layer of daily security.

Confirming Your Restored Wallet and Assets

Open your SafePal browser extension and check the wallet address displayed matches the one you intended to recover. A single incorrect character means you restored a different wallet.

Navigate to the ‘Assets’ tab. Your confirmed balance should appear here. For a detailed check, use the built-in ‘Explore’ feature or visit a block explorer like BscScan or Etherscan. Paste your wallet address to see every token and transaction on the blockchain.

Test the wallet’s functionality. Send a small amount of a cryptocurrency from it to verify you control the private keys. Then, receive a tiny amount back to confirm the address receives correctly. These micro-transactions validate your setup.

Review all connected dApps and permissions. Go to the extension’s settings and revoke any unfamiliar connections you find. This step ensures no leftover access from the wallet’s previous use remains active.

Finally, double-check your backup. The 12 or 24-word mnemonic phrase you used is now your most critical asset. Store it securely offline, separate from any digital device. Your wallet is only as safe as your backup.

Q&A:

I lost my phone with my Safepal wallet. Can I use the browser extension to get my crypto back?

Yes, you can. The browser extension functions as a standalone wallet. To recover your funds, install the Safepal extension in your browser (like Chrome or Brave). Open it and select “Import Wallet.” You will need your original 12 or 24-word secret recovery phrase. Enter the words in the correct order. This process restores full access to your wallet and all your assets on the new device. Never enter your recovery phrase into any website, only directly into the official extension.

What’s the exact step-by-step to import my seed phrase into the Safepal extension?

First, download the official Safepal extension from the Chrome Web Store or Safepal’s website. After installation, click the extension icon. You’ll see two options: “Create Wallet” and “Import Wallet.” Choose “Import Wallet.” Next, carefully type your 12 or 24-word mnemonic phrase into the field. Double-check each word for spelling and order. Then, set a strong password for encrypting your extension’s local data. This password is needed to send transactions. Finally, click confirm. Your wallet balance and transaction history will load, completing the recovery.

Is it safe to type my seed phrase into the browser extension?

The safety depends entirely on using the official extension and your device’s security. The legitimate Safepal extension processes your recovery phrase locally on your computer; it is not sent online. However, risks exist. Ensure you downloaded the real extension, not a phishing copy. Check the developer name and user reviews. Also, make sure your computer is free from keylogger malware that could record your keystrokes. For maximum security, consider using a dedicated, clean device for this recovery process.

After recovering via the extension, is my old hardware wallet still linked?

No, the recovery process does not link devices. Importing your seed phrase into the browser extension creates a new, separate access point to your wallet’s accounts. Your old hardware wallet, if you find it, will still have access using the same seed phrase. Think of your recovery phrase as the master key. You can make copies of that key (the extension, your phone, the hardware device) to open the same door. Actions taken on one device, like sending funds, will be reflected across all because they control the same blockchain addresses.

I recovered my wallet in the extension, but some tokens aren’t showing. What’s wrong?

This is common. The extension may only display major tokens by default. Your assets are likely still on the blockchain. To see them, you need to add the specific token contract to the extension’s interface. Find the “Add Token” or “Custom Token” feature within the extension. You’ll need the token’s contract address for the correct network (like BEP20 or ERC20). You can get this address from the project’s official website or a blockchain explorer. After adding it, your token balance should appear. Also, confirm you are viewing the correct network tab (e.g., Binance Smart Chain, Ethereum) where your tokens are held.

I lost my phone with the Safepal app. Can I get my crypto back using only the browser extension and my secret recovery phrase?

Yes, you can fully recover your wallet. The browser extension functions as a standalone wallet, not just a bridge to your phone. To do this, install the Safepal extension in your browser (like Chrome or Firefox). Open it and select “Import Wallet.” You will be prompted to enter your 12 or 24-word secret recovery phrase. Carefully type the words in the exact order you wrote them down during the initial setup. After entering the phrase, you can set a new password for the extension. Once completed, the extension will regenerate all your wallet addresses and show your balances. This process works because your recovery phrase is the master key to your blockchain assets, not the physical phone.

After recovering my wallet in the extension, my token balance looks wrong. Some coins aren’t showing up.

This is a common display issue, not a loss of funds. The extension may not automatically show all token types for every network. First, verify your transaction history on a blockchain explorer like BscScan or Etherscan by pasting your public wallet address. If your transactions appear there, your assets are safe. To make them visible in the extension, you likely need to manually “Add Token.” Go to the asset page for the specific network (like BNB Smart Chain or Ethereum). Click “Add Token” and search for the token’s contract address. You can find the correct contract address on the project’s official website or a reliable coin listing site. Once added, your token balance will appear. Also, check if you are viewing the correct network tab, as some assets exist on multiple chains.

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